Participants cannot see the mouse cursor in the viewing window after the presenter switches user accounts - A participant is unable to see the presenter's mouse cursor moving over the remote screen when the presenter is currently presenting a Windows account which differs from the Windows account which the session was initiated on (i.e.Once this is done, they can then join the Mikogo session again. There is one way to solve this issue on the remote computer: the user on the remote computer needs to leave the Mikogo session, exit the Mikogo application completely, and then press "CTRL + ALT + DELETE" on their keyboard to release the stuck Windows key. WINDOWS key gets stuck during remote support sessions - If you are in a remote support session and send a Windows key command like "Windows Key + R" while typing, the Windows key on the remote system gets stuck.Mikogo System Tray Menu cannot be accessed under Citrix XenApp - When in an ICA session, users cannot access the Mikogo system tray icon nor the menu in order to exit the application.There is a possible workaround available: After turning group chat on and off one more time, the changes are applied and it will work as expected. The meeting participants are still able to chat to "All", rather than only to the meeting organizer as expected. Turning off group chat does not work properly - When turning off group chat, the feature is not switched off as expected.Remote control is not working if only the secondary monitor is shared - If you are running a remote support session where the remote computer is connected to two monitors and only the second monitor is selected in the application selection to be shared, the user controlling the computer remotely cannot type or click inside the second monitor.Under special circumstances, some users are unable to share multiple monitors - If you have set the desktop layout to "Portrait" or if you have arranged multiple monitors in a vertical configuration, the checkboxes to hide/share your monitors are unavailable in the Mikogo UI.Sometimes when starting a session, the Mikogo Panel is temporarily unresponsive - If you are about to connect into a session, the panel of Mikogo version 5.1 sometimes froze up for a few seconds on Windows.This has now been fixed in version 5.2 and is beneficial for remote control sessions if you want to access system dialogs and applications that require special privileges. On Windows 8.1 the Screen-Sharing-Service does not function - In Mikogo version 5.0 and 5.1, launching the Screen-Sharing-Service does not work on Windows 8.1.The file extension will be "mik", which is our own proprietary recording file format. Furthermore, the session player is required to play back the recording.The session participants are notified when a session is being recorded.
GO MIKOGO COM SOFTWARE
This software version can record both the audio track of all VoIP participants and the screen transmission.
GO MIKOGO COM FOR MAC
Combined Session Recording for Mac and Windows.
GO MIKOGO COM MAC OS X
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